Arcteryx customer service

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Paddling tips, tricks, news and gear reviews from an Unsponsored point of view. The Fission SL is a super light weight Goretex pro jacket that is insulated. Unfortunately I managed to brush past a wall bricks had sharp edges and put a 5 to 6cm straight cut in the front of the jacket. To say I was gutted would be an understatement. I looked at possible solutions for repair — tape, glue, patch etc.

Arcteryx customer service

The Arcteryx phone number to reach the customer service team on general inquiries is The customer support assistants will provide information about the quality, materials, and prices of the items you are interested in and help you choose products according to your needs and preferences. You can also use this Arcteryx contact for questions about shipping and delivery or returns and refund-related inquiries. Another Arcteryx support helpline is available at You can call this number for assistance with your order. You can visit the Arcteryx website whenever you need to get in touch with their customer service advisors. Scroll the homepage down and click the Contact Us link to get the online form. Provide the required information and your inquiry details, and add files or images if needed. The customer care agent will usually contact you on your request within business days. If you need information about your order, find the Order Tracking link at the bottom of the homepage and enter your email address and order number to check its status.

Years ago I had no problems with Arcteryx Customer Service and warranty repairs, nor with product lines.

A section of my Alpha AR jacket delaminated and I contacted them about it, which they promptly responded to ask that I send it to them in Switzerland for review. They quickly reviewed the jacket and told me that they couldn't repair it and offered a discount on a new jacket while they keep the old one or return my jacket. I tried to query the outcome for a while, but gave up. All I want now is to have the jacket returned to me, but it's so far taken a number of weeks of asking by email, social media, their UK stores, tried their phoneline no answer and I still don't have any idea of when I might have a jacket back. Just out of curiosity, how old is the jacket and what kind of use has it had? Not wanting to start a pile of negativity towards you on here but I'm curious to hear how the product has performed. Best of luck getting it resolved.

Industry experts estimate that the North Vancouver, British Colombia-based brand could see sales grow by up to 25 percent each year, and potentially double its store count over the coming years. All the while, the brand says it will continue to dig into its athletic community and functionality-minded design process rather than diving into accelerated fashion cycles and trends. Related Articles Retail Christine H. We see our role as community-builders, and aim to equip the guests who enter our stores with more than product but the knowledge and support to get into their next great adventure. The brand is best known for its slick outerwear with a steely color scheme, trim proportions and a minimalist bird skeleton insignia that has made it a status symbol in both urban centers and on mountainsides. The brand relies on a layering system — meaning that for optimal performance and warmth, consumers may purchase multiple products, racking up extra dollars spent. The brand took notice — and spied opportunity.

Arcteryx customer service

Mission : build the finest products possible. Their operating and business models are aligned. The first technological advancement was eliminating the climbing harness buckles to avoid webbing-strap slippage. Then, creation of form-fitting foam harness enhanced safety and comfort. This new foam led them tangentially into backpack pads, straps and belts. The process avoided needle puncture so that seams no longer leaked.

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My Sabre AR pants had some seams wear out and my back-up Sabre AR pants snagged on something and got a pretty nasty tear at the waist. Four years ago I sent in a pair of Alpha SV bibs for repair - the main front to back zipper had broken. At 3 years it hinges around fit for purpose and what it is reasonable to expect. The Fission SL is a super light weight Goretex pro jacket that is insulated. You are using an out of date browser. Jon Wbc Dec 3, Geez 14 May at pm. By the time I went to place it again the item I had bought was out of stock it was still available the day before. Not wanting to start a pile of negativity towards you on here but I'm curious to hear how the product has performed. Total: 3, members: , guests: 2,,robots: I see this time and time again, people contacting the manufacturer, who they have no actual relationship with. So I resubmitted my pictures and called the number.

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Extremely upsetting and disrespectful, horrible customer service. Good luck with your claim! I'm not even fighting the refusal to repair it at this stage, just want to try get it back before they turn it into a hipster handbag They said it was a repair they normally would make - except they couldn't make it because they were so far behind on other repairs. I find it insulting and extremely upsetting to see such an amazing brand behave this way. New Topic Reply to Topic. Leave a Reply Cancel reply. Historically Cascade Designs have always have always offered really good customer service under their lifetime quarantine. All greatly appreciated. Let me start by saying the last two weeks was not kind to my Arc'Teryx ski gear. In reply to Godwin: But Arcteryx aren't made in Lancashire, that would never result in a repair! Three of the zippers, had failed. You must log in or register to reply here.