Bt cordless phone troubleshooting

If your handset won't switch on, there are some quick and simple things you can check.

If your cordless phone shows "Searching", "Base" or "Range Out" it means your phone has lost its link with the base. Try the following:. Ask the BT Community. Contact us. Why does my cordless phone keep showing "Searching", "Base" or "Range out"?

Bt cordless phone troubleshooting

Go to Solution. Thank you for rasing this. I'm sorry to hear your having issues your recently purchased BT product. Firstly, Try rebooting the handset having the issues by holding down the power button. If this hasn't worked try reseting the handset. Resetting The default system PIN is You can change this to your own preferred 4-digit code. If you make a mistake, select Clear to delete a digit. If you reset the handset settings all the handset settings will return to their default settings, e. If you reset the base settings all the base settings will return to their default settings, e. If the handset or base settings are reset, the handset will restart automatically. Sign In Forum Help.

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If your cordless phone doesn't ring, please try these checks: Make sure the ringer volume on your phone is not turned down or switched off. If you need help, check the user guide for your phone. Make sure you are using the phone line cord that you received in the box with the phone. Don't use one from another phone. If the link isn't restored, register the phone again to the base.

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. You could also try using a different set of rechargeable batteries. If this doesn't work, follow the steps below for the handset you're using. Also see Digital Voice: How do I set up my service? Report and fix your landline problem.

Bt cordless phone troubleshooting

Our product pages give you product specifications, links to user guides and other documentation, plus helpdesk and support information where applicable. Charges may apply. BT quick set-up user guide. BT product specification sheet. Replacement parts including batteries, line cords and additional handsets are available from the product helpdesk. Ask the BT Community. Contact us. Product details. Cordless phone with answer machine Easy to read 1.

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Please select one feedback option. Print these instructions. Thanks for your feedback. Ask the BT Community. Need more help? Turn on suggestions. If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection. If you've a BT line it's possible that call diversion's set-up. Make sure you are using the phone line cord that you received in the box with the phone. Report and fix your landline problem. Show only Search instead for. You may need to move the handset closer to the base Make sure the base is at least one metre away from any large metal objects or other electrical equipment Switch the mains power off, wait five seconds and then turn it on again to reset your product Reset the cordless phone and the base. If you reset the base settings all the base settings will return to their default settings, e. Was this answer helpful? Digital Voice: I have a problem with my handset.

Digital cordless phone with answer machine. Hide thumbs. Quick Links Download this manual.

To find out more about master sockets see What type of master socket have I got? Sign In Forum Help. If your handset won't switch on, there are some quick and simple things you can check. You need to move it closer to the base so that it is back in range. Message 2 of 3. Go to Solution. Select Menu, scroll up using the button to display Settings and press Select. Find out what to do. If you reset the handset settings all the handset settings will return to their default settings, e. You do this by adding together the REN value of each device it's normally shown on the base. Another reason. Reset the handset or base settings 1.