Cisco finesse device not accessible

I have a quick question here It's been painful but i am getting. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. The only thing though, since i migrated these servers to the lab, cisco finesse device not accessible, i had to changed IP, DNS, hostname

Posted on January 7, by Andrew or Andy but not Drew. Leave a Comment. Any account name changes , where possible, should be considered. At my previous job we had two PCCE deployments , both Middle of the day. While in production. Managers and supervisors panic while co-workers feel complete shame and guilt for just a poorly designed UI element.

Cisco finesse device not accessible

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible. Please contact your system administrator. I have checked user roles and the users are exactly identical. I have replaced the phone and have the same issue. I even changed the switch port it is connected to. I replaced the Ethernet cables and made sure the device had proper connectivity. Needless to say, this issue is mind boggling and I have only about an 8-week course worth of experience with CUCM. Any suggestions?

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There may be other reasons or solutions but these steps helped in these particular cases:. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. Search for:. You may see the following error message if the thing you are trying to delete is locked down: Error occured. One or more records did not get deleted.

Have u tried with any other working extn and if that also fails we can eliminate the Phone part and we if possible pls try to collect Finesse desktop logs using the below CLI command, but shld have enabled log capture in the agent login to capture these. Is this a single agent affected due to this or does it affect multiple logins? For example:. Then I was able to login ,after that I preformed full sync to ldap and then the user was able. Find answers to your questions by entering keywords or phrases in the Search bar above. New here?

Cisco finesse device not accessible

Going to simplify this, I am wanting to create a new user that can login to Jabber on the PC and pick up calls in our Finesse group without a need for a desk phone, can someone help with this? I have created a new user, they are able to log into jabber and make calls on there, but when trying to log into Finesse I get a device not accessible error. I should be able to create a user and have them be able to make calls on Jabber as well as receive calls in Finesse without an issue. When I worked help desk we were able to do this, but I am unsure how this was set up. If anyone has any ideas please let me know. I have already tried to make a CTI point and put it into the application user without luck, as well as creating a CIPC device and doing the same. So far no luck. I am trying to get 2 things setup here at a new office. Currently we have CSRs that have to log into a desk phone with there extension and then are able to log into finesse into one of the extensions and use Jabber on the computer to answer calls remotely.

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The msi file language properties can also be edited using an application called Orca. Greatly appreciated. Did you mean:. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find answers to your questions by entering keywords or phrases in the Search bar above. Download Options. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. Andrew, The topic was little misleading. Learn more. Andrew West Level 4. Thank you for this! I have a problematic phone in which certain call center users cant log into on Finesse. Was this Document Helpful? This means the bugs 'should be' unrelated and unique to each solution. However, 24 hours after the user has been marked as inactive or disabled will the user then be purged by CUCM garbage collection which occurs at am the following night fixed time Unable to log into Jabber: cannot connect with the server A user attempts to log into Jabber but cannot because it says the server cannot be contacted: contact your administrator.

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product.

Posted on January 7, by Andrew or Andy but not Drew. Contact your administrator" The features below are already available : 1. Search instead for. Syed Level 3. In response to Konstantin Vaksin. Post Reply. Keep that in mind with these steps because rushing through them will only create duplicate work. Start a conversation. Search instead for. This is what was done prior to pushing Jabber out via AD. Turn on suggestions. All Community Collaboration This board. Mark Swanson Level 4.