Does jb hi-fi repair laptops

A friend bought a laptop with extended warranty from JB.

Discussion in ' Newbie Lounge ' started by thedunnyman , Mar 5, Log in or Sign up. OCAU Forums. OCAU Merchandise is available! Discussion in this thread. Joined: Jul 16, Messages:

Does jb hi-fi repair laptops

Checked for accuracy by our qualified fact-checkers and verifiers. The end-of-year sales are just around the corner, so you may be considering that big-ticket electrical item you've had your eye on all year. And if you're shopping at one of the nation's major electrical retailers, you'll probably be offered an extended warranty with your purchase. But buyer beware: the sales pitch may mislead you about your consumer rights. More information is available on the Maurice Blackburn website. According to the ACL, a retailer must offer to replace, repair or refund your money in the case of a major fault with a product. If the fault is minor, the business can choose to give you a free repair instead of a replacement or refund. Retailers are obligated to do this for a reasonable amount of time after a purchase, depending on the value of the product. So if you buy an expensive TV and it breaks through no fault of your own after just a few years, for example, the retailer must offer to fix it, replace it or give you your money back — the choice of remedy is yours. This holds true even if the manufacturer's warranty has expired and you didn't buy an extended warranty.

It was of merchantable quality, it worked fine for 13 months. Share This Page Tweet. JB HI-FI or the manufacturer will determine, at no cost to the customerwhether the product is faulty and the cause of the fault within a reasonable time frame.

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 When one of your products suffers an unexpected fault, trying to arrange a replacement unit or have your existing product repaired can be frustrating. JB Hi-Fi Extra Care provides you with certainty that your product will be repaired or replaced if it becomes faulty during the period of the plan.

What follows is a primer on some of the things I learnt as both an employee and a customer while shopping at JB Hi-Fi. Approaching this top-down, JB Hi-Fi stores are separated into different departments that fall into two different sections. Salespeople that work in these departments are required to meet personal and departmental budgets every week. They also earn a commission on the items that they sell. Somewhere in between the two are accessories staff that predominantly deal with things like phone cases, cables, power banks and smaller pick-up-and-go items.

Does jb hi-fi repair laptops

One of the most well-known electronics retailers in the Australian market, JB Hi-Fi has long been the go-to for shoppers looking to buy the latest electronics, or spend an hour browsing through the various sections. Starting back in as a single store, JB Hi-Fi has grown to over locations around Australia, with the retailer offering all types of electronics, including computers, TVs, audio systems, phones, music, gaming as well as car stereos, appliances and even musical instruments, making it a one-stop shop for many. However, there are exclusions to JB Deals, including cash back offers and store credits, bundled promotions, grey products, commercial orders, competitor pricing errors, member prices and clearance products, with a full list of the terms and conditions available on the JB Hi-Fi website. JB Hi-Fi requires shoppers to have a receipt of their recent purchase to complete a return, with receipt re-prints available if you get in contact with the store you purchased from, or online through your purchase history if you sign up to an account. JB Hi-Fi My Account is a member account system that keeps your details on file to help you not only move through the checkout quicker by saving your details, but also stores your receipts from previous purchases, allowing you to track expenses or help with the return process. JB Hi-Fi offer a number of different delivery options for online orders, including delivery through Australia Post, Standard Delivery and Express Delivery, with Courier Delivery and 3-Hour Rush options also available in certain locations. Each delivery option will have an additional cost, which will be outlined at the checkout.

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Coverage starts after the manufacturer's warranty expires and entitles customers to a replacement for eligible faults. JB Hi-Fi offers a 'voluntary warranty period' on top of the manufacturer's warranty. If my product is a larger item, can it be repaired at my home? We care about accuracy. The laptop now won't even power on, and when my friend called JB about it, she was told to send the laptop to the east coast probably Sydney or Melbourne? Yeah, but merchantable quality is based on the Value of the item as well. Only when specifically asked about rights without an extended warranty was it acknowledged that we already had rights under consumer law. After that, it offers only repairs, regardless of whether the fault is major or minor. Will I get a loan product while my item is being repaired? A failure of this type would probably be considered a major failure under the ACL too, entitling you to ask for a replacement or refund, so it's unclear whether the promise of a replacement offers any extra protection over and above your ACL rights. Extended warranties vs consumer law Examples of extended warranty inclusions compared to legal rights you already have under the ACL. Evidently, the information that shoppers receive depends very much on how they phrase their questions — and how hard they push for clarification.

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Retailers aren't allowed to say you have these rights only if you bought an extended warranty, nor are they allowed to tell you to take it up with the manufacturer. If you contacted the port Melbourne service center, they wouldn't offer to service it for free, but it shouldn't cost a huge sum to change two netbook speakers, they're usually very helpful and polite people their. Do I have a case to complain to Consumer Affairs about the speakers not working after 13 months? Under the ACL: If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:. The tactics used to sell these extended warranty plans can also be dubious. About one in three salespeople did not mislead us about our rights, but the quality of their advice was highly variable. What type of Technical Product Support is available? JB HI-FI or the manufacturer will determine, at no cost to the customer , whether the product is faulty and the cause of the fault within a reasonable time frame. Discussion in ' Newbie Lounge ' started by thedunnyman , Mar 5, Fact-checked Checked for accuracy by our qualified fact-checkers and verifiers. Need to know Seven in 10 stores in our mystery shop actively misrepresented consumers' rights to a remedy As a consumer, you have rights under Australian Consumer Law, regardless of whether or not you buy an extended warranty Retailers are not allowed to say that your rights are limited to the warranty of the product. Warning Your browser version is unsupported.