Email virgin media complaints

I would like to complain about the treatment received by customers services on the phone. I am now struggling to contact customer services to do this.

Hi, can someone please let me know the best way to make an official complaint please? I've tried going through the phone countless times and I'm always either lied to or hung up on. A brief ish summary of my situation is below I signed up to Virgin Media on July 1st, and booked my installation for July 31st. After getting all of my conformation emails and contract documents, i contacted my current provider to cancel my services on August 1st. My current provider were unwilling to cancel my August 1st leaving date unless i signed up to a new 2 year deal, so i paid another company for a temporary 4g-based connection for 10 days not cheap at all by the way A few days before August 10th, the same thing happened - now pushing me back until August 28th.

Email virgin media complaints

If you give a brief desciption of your issues here then a member of the forum team may be able to help. The only way I could complain was via a help desk guy on WhatsApp. And it took over 4 hours after the initial contact for them to respond. Eventually I get transferred to Plymouth help desk who fix the problem. Community FAQ Sign in. Community Volt. QuickStart, set up and connections. Networking and WiFi. Gaming Support. Virgin TV TV on the go. Stream from Virgin Media. Virgin Mobile. Home Phone.

If you give a brief desciption of your issues here then a member of the forum team may be able to help.

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible.

Are you looking for a way to contact Virgin Media? How to Contact Virgin Media. Virgin Media Contact Number. Virgin Media Email. Virgin Media Live Chat. Virgin Media Complaints. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number , whilst others might prefer to jump on a live chat to solve their query. Thinking About Joining Virgin Media? Before you jump into a decision, you might want to check out our Compare Broadband Guides to make sure Virgin Media is the best fit for your home.

Email virgin media complaints

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible.

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Call us free on and one of our dedicated complaints team will be happy to help. Stay safe online. Manage Your Account. Our website won't work properly without essential cookies. Unfortunately, a formal complaint to VM first of all is a required first step before escalating to the communications ombudsman although a VM complaint is unlikely to produce any useful outcome for the customer. RK10 Joining in. Customers who report back on here about ombudsman cases give favourable reports on the experience of using that service. Depending on which version you received, VM may try to play the 'provisional' installation date card. How we record your complaint. A manager may be available to speak to you immediately or they may call you back at a time that best suits.

I have tried 3 times so far with no response from them.

Keep the record in a timeline format with links from the timeline to each piece of recorded evidence. RK10 Joining in. Learn more Have I helped? Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible. Our goal is to resolve the complaint to your complete satisfaction. TV on the go. I signed up to Virgin Media on July 1st, and booked my installation for July 31st. Call costs from other networks and mobiles may vary. Next Steps. Problem solved? If, after speaking to the team manager, you still feel that we have not dealt with your complaint appropriately, a Senior Manager can intervene.