Fair fares nyc metrocard replacement

Use this form if your claim relates to a Reduced Fare MetroCard that was lost, stolen or if you never received your Reduced Fare MetroCard in the mail this is the MetroCard with your fair fares nyc metrocard replacement on it. File your claim here if you agree to the following two statements; you must fill in the two boxes by clicking on them. Please try again later.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card.

Fair fares nyc metrocard replacement

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims. Ask the station agent for a postage-paid Business Reply Envelope. Treat it like cash. The following MetroCards can be replaced:.

Sundays and Federal holidays are not counted. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.

You can submit an application online , by mail, or in person. Learn more about how to apply. For customers who are non-English speakers or have limited English proficiency, interpreter services are available free of charge. Plus, you get free rides after 12 fares within seven days using the same device or contactless card. See the schedule for our buses and vans.

After the MTA confirms your Access-A-Ride customer status, you will receive a notice letting you know that your request for the Access-A-Ride discount has been approved and, if you have a Fair Fares MetroCard, then it will be deactivated. You can use a computer, smartphone, or tablet. Applications are sent to the program for review and an eligibility decision when you affirm on ACCESS HRA that you submitted all documents for your application or when the 10 calendar day period to submit documents ends, whichever happens first. The review can take up to 30 days. You can get help completing your application or submitting documents by calling or visiting a Fair Fares NYC location.

Fair fares nyc metrocard replacement

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location.

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Please do not include personal information or expect a response. If you need to request a replacement card because your card is damaged or not working, or if you want to request a refund on an expired card that has money left on the damaged card, you can return it in person or by mail. You should call immediately after reporting your card as lost or stolen. Treat it like cash. Just use the digital assistant to link your Reduced-Fare benefit to your smart phone with digital wallet enabled, or a contactless card. Saturday and Sunday, 8 a. We want to hear from you You can sign up to join the community of customers who fill out our quarterly Customers Count survey. MetroCard was lost or stolen. Read more about railroad fares, including reduced fare. Sign In Sign Up. Here's how to transfer a balance from an expired card, plus other ways to address common issues.

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How to apply for a Reduced-Fare MetroCard. How can we improve this page? You will be asked to provide the station name where your card was lost in the machine. Treat it like cash. Here's how to transfer a balance from an expired card, plus other ways to address common issues. About Reduced-Fare MetroCards. Here's how to get help Updated Dec 26, You ride because you have somewhere you need to go. Enter Valid Date. How to get a refund.