Help/ea.com

First seen on June 17, help/ea.com,Last updated on July 18,

These are the main contact methods: EA Case Website You can open a new case and check the status of old cases. This page includes a step-by-step tutorial explaining how to open a new case. It covers several topics like codes and promotions, data privacy, game information, account details, missing content and orders. With thousands of topics and managed by EA community managers, this forum is a community initiative to have players share their gaming expertise with other players, and that can also be useful to you. This website was specifically built to meet your needs, so you need to add it to your favourites. This support channel is specific to the region where you bought the game.

Help/ea.com

All images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. If the images you provide us are edited or cropped in any way, we will ask you to get new ones. Make sure to attach your images to your EA Help case so our team can access them. For physical copies of Mac or PC games, we need a clear and legible photo from you that includes:. If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo. For help with disc copies of console games, you'll need to return them to the retailer where you bought them. Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. Both should be full-screen, desktop images. We don't accept screenshots of the Steam app as proof of purchase. Please make sure that the screenshot is a full-screen, desktop image of the internet browser clearly showing the web address bar and page URL. If you buy anything through Amazon, contact Amazon support directly. They can help you with replacement codes and refunds.

Is EA Help legit? It means the EA support has reached out to you and is waiting on a response. I just had this - it is a video game subscription help/ea.com talk to your kids first - chances are this is their charge, help/ea.com.

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All images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. If the images you provide us are edited or cropped in any way, we will ask you to get new ones. Make sure to attach your images to your EA Help case so our team can access them. For physical copies of Mac or PC games, we need a clear and legible photo from you that includes:. If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo. For help with disc copies of console games, you'll need to return them to the retailer where you bought them. Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. Both should be full-screen, desktop images.

Help/ea.com

September - last edited November. We understand that reaching out to Support might not be something everyone wants to do, but our goal here is to make the process as smooth as possible. Whether you're a passionate gamer seeking Technical Support or have questions about EA's products and services, this thread is designed to provide valuable insights, tips, and guidance. Join the discussion over on the EA Services — General Questions board, or the other game-specific ones , and let's help each other in resolving your gaming queries effectively. Navigating EA Help. If you have a problem with your account.

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Just call them during operating hours. Twitter Support Need a quick tip? However, be sure you only use the contacts published on this page. Was this article helpful? The first thing you should do is to change your passwords. What is this charge? Yes, Electronic Arts have several teams ready to help you. Please make sure that the screenshot is a full-screen, desktop image of the internet browser clearly showing the web address bar and page URL. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo. If you bought your game disc from an online retailer, you can use your invoice instead of a receipt.

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For specific technical issues, they have the support of game specialists. The contact methods that are displayed to you, may vary according to your region. It would be best to use the other available channels when your account and game experience are not strongly affected. How do I live chat with the EA support? Facebook Support If Facebook is your preferred social network, you can contact the official EA support account, where the online game experts are available and ready to help you. These are the main contact methods: EA Case Website You can open a new case and check the status of old cases. They should be full-screen, uncropped images. What is this charge? Twitter Support Need a quick tip? I will speaking to my legal counsel and also be reporting this to my bank as fraud. Be concise and clear. Instead, you can go to the EA website and create a new case, asking to be contacted by email.