How to extend shopee guarantee

Worried about the increasing number of false claims of missing orders affecting your seller ratings on Shopee?

Shopee guarantee is a feature which ensures that the buyer will receive their orders. How does Shopee guarantee works and how to extend it in Malaysia? Do you want to know more about it and about Shopee Malaysia? Shopee as the leading ecommerce marketplace in Malaysia has a guarantee feature in the Shopee App so what is Shopee guarantee? Shopee Guarantee is a feature where Shopee will require the buyer to pay upfront for the orders they make and release the payment to you seller once your buyer completed their order. When doing online shopping, you have to pay the order amount first before your order is shipped.

How to extend shopee guarantee

The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. Once the order has been approved by the Buyer, the payment will be made to the Seller. See also: How to Process Orders in Shopee? In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. The request should only be made during the Shopee Guarantee Period. Otherwise, the request will be denied. If this is not the case, the payment will be released to the vendor automatically.

How to Extend Shopee Guarantee? For more information on how to extend your Shopee Guarantee, please see the following:. As ofShopee had over million active users and 2.

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Shopee Guarantee is a feature that protects both buyers and Sellers against fraudulent transactions to keep online shopping and selling safe and easy. It protects users by holding the payment to Sellers until the Buyer confirms the receipt of the order. Once the Buyer accepts the order, the payment will be released to the Seller. However, if the buyer did not accept the order within the given leeway, payment will be released to the seller. If an order has NOT been shipped:. Otherwise, the order will be automatically canceled and payment for non-COD orders will be refunded to the buyer at the end of the Shopee Guarantee period. The buyer is allowed a one-time 3-day extension of the Shopee Guarantee period per order if sellers have not yet shipped out the item. If an order has been shipped:. Otherwise, the payment will be automatically released to the Seller at the end of the period. Otherwise, the payment will be released automatically to the Seller.

How to extend shopee guarantee

Shopee Guarantee is an arrangement where Shopee holds the order payment in escrow until fulfilment is complete. Payment is released to you once the buyer has acknowledged receipt of the order. Payment will then be released to you. The Shopee Guarantee period is calculated based on seller's [ Days To Ship ] and [ Estimated Delivery Time ], starting from buyer payment confirmation time:. Buyers will need to confirm they had received order or request for refund within the Shopee Guarantee period, otherwise the payment will be automatically released to the Seller at the end of the period.

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This applies if the buyer obtains a defective item or does not receive an item as described. For example, if you ordered the wrong item or if the item is damaged, you can refuse delivery and contact the seller for a refund. All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. Ginee product management allow you upload products to all of your online stores from all marketplace just once! For your additional information, Shopee guarantee can only be extended for one time only. This protection against fraudulent activities reduces the risk of disputes and chargebacks, allowing sellers to focus on building a successful business. Buyer are allowed to ask for return or refund request in these conditions:. Sellers who embrace this valuable program can expect to reap the rewards of increased buyer confidence, protection against fraudulent activities, access to a wider customer base, a competitive advantage, and the satisfaction of contributing to a thriving e-commerce ecosystem. Can I refuse delivery from Shopee? If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. In the competitive e-commerce landscape, sellers constantly seek ways to differentiate themselves and attract buyers. The duration of Shopee Guarantee varies depending on the type of product, its category, and whether the seller is a mall seller or not.

Worried about the increasing number of false claims of missing orders affecting your seller ratings on Shopee? As of , Shopee had over million active users and 2.

By offering buyers an extended protection period, sellers demonstrate their commitment to customer satisfaction and product quality, ultimately contributing to a more secure and trustworthy e-commerce experience for all. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. The process of extending Shopee Guarantee is straightforward and convenient for sellers. You can handle multiple stores from all marketplace just by single dashboard. The duration of Shopee Guarantee varies depending on the type of product, its category, and whether the seller is a mall seller or not. This ensures that sellers only receive payment once buyers are satisfied, fostering a sense of trust and security throughout the transaction process. Buyers have ample time to inspect the product and ensure it meets their expectations, while sellers have sufficient notice to resolve any issues that may arise. Feature Ginee OMS. Marketplace Research. Typically, the guarantee period ranges from 7 to 15 days after the buyer has received the item. You can extend your Shopee Guarantee period for an extra 3 days. Are you an online seller that has lots of stores from multiple marketplace like Shopee and Lazada?