Hp printer not pulling paper

I switch between card stock and regular paper. I indicate which type I'm using before printing.

Issue The printer does not pick up or feed the paper from the tray. The printer might make noises as though it is printing, but paper does not move through. How to use the solutions in this document A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software. To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting. The following video demonstrates how to print a self-test report.

Hp printer not pulling paper

Issue The product does not pick up or feed paper from the main paper tray. The product might make noises as though it is printing, but no paper moves through it. How to use the solutions in this document. To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting. How to print a self-test report. Load plain white, U. Hold down the Power button , press the Cancel button , and then release both buttons. Prints self-test report. Solution one: Perform a reset Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. Product: e All-in-one.

Issue While printing, the product does not pick up or feed paper from the input tray. Video: Troubleshooting steps for paper feed issues. The following video demonstrates troubleshooting steps for paper feed issues. The outside of the printer might not look the same as your printer, but the steps are the same. If you have trouble viewing the video or to the view the video in a different size, click here to play the video on YouTube. Step one: Reset the printer Press the power button to turn off the product. Press the power button to turn on the product.

An Out of Paper or Load Paper message displays, and the printer does not feed or pick paper. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved. Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue. Remove any severely bent, wrinkled, or torn paper found in the stack. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers. Select the correct paper size on the printer control panel or in the printer software. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer. With the flashlight, look down into the input tray and find the paper pick rollers.

Hp printer not pulling paper

My 3 year old OfficeJet Pro All-in-One printer won't load standard photo paper to print a photo. It sounds like it attempts to load the paper but it fails to do so and then reports a "Paper Jam. I've tried different photo paper stock without success.

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Try one of our automated tools or diagnostics. Select the unit of measurement, and then click Save. Solution two: Check the condition of the paper, and then reload it Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. In the drop-down menu, click Printer Preferences. See the section on how to use these solutions at the beginning of this document. Insert the paper into the input tray with the short edge forward and the print side down. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences. Lower the cartridge door to open it. Follow these steps to check the condition of the paper. Click OK to try printing again. If the self-test report does not print , try printing the report again. If the paper is curled, uncurl it by gently bending it in the opposite direction of the curl or replace the paper. Click OK , and then click OK again to print the document.

I cleaned the rollers and did a restart Hi Pammigirl ,.

Select the unit of measurement, and then click Save. Press and hold the Power button, press the Cancel button three times, press the Start Color Copy button seven times, and then release the Power button. Posted: Apr 3, Rainbow23 - HP Support. The edges of low-quality paper that have absorbed moisture might curl or lift the sheet so the paper does not feed into the printer. Look down through the open input tray and find the gray paper pick rollers. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product. This step determines if the product hardware functions correctly. If the carriage is stuck, forcing it to move will damage the product. The Print dialog box opens. If the self-test report prints, but the original document does not , continue to the next solution in this document. Listen for the rubber paper pick rollers; you should be able to hear them rotating. Thanks for responding! How to print a self-test report. Wait for the product to complete a job or to display an ' Out of paper ' message before reloading paper.