Internet bt problems

BT HAS confirmed that its broadband service is not suffering an outage after users complained of issues online.

View all of our service providers. The vast majority of problems are resolved by contacting your internet service provider. I want to complain about an Openreach engineer. I want to complain about Openreach roadworks. I want to object, move or remove Openreach equipment in my area.

Internet bt problems

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides. My broadband order has just been provided but it's not working. What do I need to do? If your broadband service has been provided but is not working, you should carry out all relevant CP and End User checks. If you have done this and the service is still not working, you can diagnose the fault using Knowledge Based Diagnostics KBD. I think I have a Broadband fault, what is the process? There are several tests to run if your end user is having trouble with their broadband service. Start with CP and end user checks to ensure there are no physical faults with the equipment or problems with the way the service is set up. Running KBD is intrusive and can affect your end user's service, so make sure you let them know when you're running it. Alternatively you can run a KBD Lite or non-intrusive diagnostic tests to confirm basic connectivity. If you've carried out your CP and end user checks and have run a full KBD test, follow the recommendations accordingly.

How long should it take to fix a fault? They in turn will contact us to resolve the matter on your behalf.

BT British Telecom offers broadband internet, home phone and television service. BT Mobile mostly serves professional clients. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! The graph below depicts the number of BT British Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. At the moment, we haven't detected any problems at BT British Telecom.

If you experience this, please wait 15 minutes and then restart your hub. Have a problem with your product or service? You've come to the right place. Text HELP to charges may apply at your standard rate. Bad quality or missing channels.

Internet bt problems

If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. It will save time if you can try these first before calling us. Use the troubleshooter. Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. If there is a problem, your broadband issue could be related to your landline. The lights on your Hub give indicators about what the hub is doing and whether everything is working correctly. A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Fibre customers might have an Openreach modem installed.

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Support and Escalations. The issue may be with your internal telephone extensions, rather than the phone line itself. How do I escalate this to a formal complaint? Contact us Privacy policy Terms of use Cookies Sitemap. When our cabinet art programme reopens you will find all information available on our policy and how to apply on this page. A forum where Apple customers help each other with their products. Running KBD is intrusive and can affect your end user's service, so make sure you let them know when you're running it. They will usually attend a location on the referral of a previous engineer visit, if it is considered likely that electrical interference is causing a problem. They in turn will contact us to resolve the matter on your behalf. Finding your landline number Look on your recent bill Call your mobile from your landline phone to see the number displayed. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. If you don't have a landline, login and we'll check for broadband problems in your area. At the moment, we haven't detected any problems at BT British Telecom. Product Documentation. To move or change an Openreach engineer visit, repair or installation, please directly contact your service provider.

So, grab another device and see if the issues are the same on that. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data.

An outage map provided by Downdetector shows the issue spans across the nation. The following is a list of MFL codes, the fault location and whether the engineering task requires an appointment with the end user:. This can be due to many different factors, from faulty electrical devices in the end user's premises to faulty equipment in neighbouring properties. Reports are now at about 1,, when they previously were over 1, I want to complain about an Openreach engineer. Openreach equipment I want to object, move or remove Openreach equipment in my area I want to report unsafe, damaged or vandalised Openreach equipment in my area I want to find out about your cabinet art policy. An engineer will investigate the issue at the exchange. They will be able to clarify why an Openreach engineer missed the appointment and re-book you in as needed. Make sure to report and downvote those comments. BT outage reported Thousands of BT users are reporting an outage. Your service is getting really ridiculous now.