Locked out of hotmail account

To unlock your Microsoft account with email, this section provides an explanation of a locked Microsoft account. It covers the reasons behind a locked account and the steps to unlock it.

I successfully changed my password 3 weeks ago. I still cannot get into my hotmail because upon entering my password, it wants to send a security code to my OLD phone number. There's no option to change the destination of the code. In my account details, it shows my NEW phone number. I've tried numerous ways to contact outlook support to no avail. Another number, reached a guy who said "wrong number" and hung up.

Locked out of hotmail account

Your Microsoft Hotmail or Outlook. The most likely cause of a blocked account is unusual sign-in activity. Although getting your account blocked is frustrating, access can be arranged by following these simple steps. Begin by visiting Microsoft Live to recover your account and reset your password. Enter the email address of your blocked account and enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message. After you enter the security code, you'll need to change your password to complete the unblocking process. There could be several reasons if you still cannot sign in to your Outlook account, from forgetting your password, to travelling, or using a new device. If you remember your password but it is not working, make sure that Caps Lock is turned off and your email address is spelled correctly. If these don't help get you back in to your account, try resetting your password or see if one of the other scenarios below applies to you and give them a try. The account recovery form works by asking questions about your account that only you could answer. Microsoft will review your answers and respond within 24 hours with either instructions to get back in to your account or a denial. If possible, fill out the form on a computer that you have used to sign in to your account before. Answer as many questions as possible — do not worry if you don't have an answer, but it is better to guess and be close than to leave a question blank.

Any more feedback for Microsoft? Clear instructions.

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. Sign in. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. You may have to create a new password. Read tips on how to create a strong password. For help reinstating your account, select the link in the window that begins with aka.

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. Sign in. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. You may have to create a new password. Read tips on how to create a strong password.

Locked out of hotmail account

Beyond email and instant messaging, the software giant now provides free, browser-based versions of Office, a cloud service called SkyDrive, a calendar and address book service, and Live Mesh, a system for syncing files between mobile and desktop devices. With so many features offered for free you might think that this is a pretty good deal — and it is. But what happens to your emails and data when your account is blocked? How might this happen, and is there a way of overcoming it?

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Microsoft customer support can assist. Showing results for. To unlock the account, the user needs to verify their identity through a linked email or phone number. Needing more help from Microsoft? Outlook email: Microsoft can block access to accounts when unusual activity is noticed Image: Microsoft. This helps the support team understand quickly and give appropriate guidance. To unlock your Microsoft account, follow these steps with the provided sub-sections as solutions. Microsoft Support has many channels that ensure your concerns are addressed promptly and effectively. Hope this will help you. Microsoft takes account security seriously, so the recovery process may take some time, but they should be able to help you regain access to your account. This includes error codes, system specs, and steps taken. Search your email or phone for the code sent by Microsoft. Process AI. Account activity and closed accounts.

Are you trying to recover or access your Microsoft Account? Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. February 27,

Most Active Hubs Education Sector. The phone number doesn't need to be associated with your account. This should be the one associated with your Microsoft account. Emphasizing these aspects in conclusion will help you maintain a secure Microsoft account. Needing more help from Microsoft? Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. Microsoft Partner Community. Startups at Microsoft. Request demo Enterprise. I still cannot get into my hotmail because upon entering my password, it wants to send a security code to my OLD phone number.