Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper metrocard customer claims corner on the back of the card.

Don't like driving in New York? No wonder if you ever tried to get a NY DMV appointment to do anything—whether it's scheduling a road test or renewing your driver's license. If you are not familiarized with tricks to dispute NYC parking tickets , parking can be hell as well. This is why so many New Yorkers and tourists choose MetroCard—an easy-to-use swipeable card that can be read by any farebox or subway turnstile card reader. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires. Can you get your money back? The Metropolitan Transportation Authority MTA offers some protection and options for a refund on your MetroCard, but only for certain types of cards and under certain circumstances.

Metrocard customer claims

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. You should call immediately after reporting your card as lost or stolen. You must call before the end of the day unlimited ride period to qualify for a refund review. You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within the same calendar year.

We can help you deal with other transport services like getting a Megabus refundmetrocard customer claims, or even show you how to refund plane tickets. Weekend service advisories posted on MTA website January 2, We can simplify any legal or bureaucratic process.

For those who buy fare cards with a credit or debit card and find that card lost or stolen, a quick call to can result in an eventual refund. Now that process is available online. The method of refund is that they credit the card you used to buy the Metrocard. They could issue refunds by other methods, but then that would start to become more labor intensive and expensive. I just pay for my Metrocards at the Metrocard booth, with cash. If I lose a card I just buy a new one. I really wish you could check card balances online through this system.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. You should call immediately after reporting your card as lost or stolen. You must call before the end of the day unlimited ride period to qualify for a refund review. You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within the same calendar year.

Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims. Ask the station agent for a postage-paid Business Reply Envelope. Treat it like cash. The following MetroCards can be replaced:.

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Your MetroCard would not be eligible for a refund if you paid for it in cash. During certain planned service changes, you might receive a GO Ticket from a station agent. Refunds may be available for Fair Fares NYC MetroCards that are damaged, not working, or expired regardless of the payment method used. We have helped over , people with their problems. A brief update on the recent lack of The MTA prints approximately 9 million MetroCards a month, and has a ridership of approximately million trips per month on subways, buses, and the Staten Island Railway. By Phone. To file a claim, visit the MetroCard eFix website at efixmetrocard. Asides MetroCard. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires. Refunds will not be processed until your card is received by the Fair Fares Program. Sundays and Federal holidays are not counted.

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Please do not include personal information or expect a response. Now that process is available online. If you are struggling with bills, use DoNotPay to manage your student loans or Internet payments. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. For example, to increase text size using: Chrome In the menu to the right of the address bar, select and set Zoom level. During certain planned service changes, you might receive a GO Ticket from a station agent. Esther Medina says:. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. Common browsers are included in this page; mention of a specific browser does not imply endorsement or recommendation. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires.