Microsoft xbox refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund.

Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below.

Microsoft xbox refund

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required. Account protection. Prevent unauthorized purchases on Xbox consoles.

Disability answer desk Accessible help and resources to get your Xbox questions answered. Thank you! Order history.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility.

Microsoft xbox refund

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation. Even the best Xbox games can be refunded if you have reason. Players may not always have these options available to them there are rules and requirements in place to prevent abuse , but players can often get refunds or easily cancel unwanted subscriptions straight from their Xbox console, or through their Microsoft Account online. Here's everything you need to know about requesting refunds for Xbox games, game purchases, and subscriptions. When investing in the expansive Xbox ecosystem, it's inevitable that mistakes will eventually be made. A product may be bought that doesn't work as planned or is genuinely broke like Cyberpunk on consoles at launch ; you may make a purchase and then realize you bought the wrong thing or made a mistake; a child or another Xbox user in your household may accidentally make a purchase from your account; and any other reason that would lead you to pursue a refund from Xbox and Microsoft. Microsoft makes the process of refunding Xbox games and game purchases easy, but that doesn't mean there aren't any restrictions on using the service.

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Xbox subscription cancellations and refunds. Authorize or troubleshoot a purchase. For more info on resolving this issue, visit:. No jargon. Microsoft security. Order history. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Refund Eligibility. Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. Payment options and updates. Clear instructions. If a third party is billing you for your subscription, contact them for info about cancellations and refunds. It is worth noting that Microsoft will deny refund requests if they conclude the system is being abused. Microsoft subscription benefits. Xbox subscription cancellations and refunds.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions.

We use this information to improve our products and processes, and to hopefully minimize the need for future refund requests. Your IT admin will be able to collect this data. Thank you! Privacy Statement. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. Accessibility center. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Prevent unauthorized purchases on Xbox consoles. Single items from within a bundle cannot be returned. Any additional feedback? For certain offers, additional terms may apply to your purchase. Send feedback to Microsoft so we can help. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances.