Monzo live chat

Our award-winning team is here to help whenever you need. We know that your work doesn't always end at 5pm, so we don't either.

Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom. Monzo Chat fits what we and customers need better than anything off-the-shelf could for a few reasons. Firstly, managing in-app chat internally, rather than with a partner, is always going to be the safest and most convenient option. Secondly, our customer service team are constantly coming up with ideas to help customers better and faster. Like letting you update your personal details, or query and even cancel transactions without leaving the chat window.

Monzo live chat

Spent time searching the help file on how to do it and still saw no option. Search for Contact Us? Used to be at the bottom of my screen too and I was just a bog standard user too. I managed to avoid all the other controversial changes too adverts in the carousel, etc. I must be lucky yet I never win the lottery. Instead you need to know to type contact support. I now know Monzo give different experiences to different people and some people get different options to others which is what caused the confusion. For me there is no way to speak to them unless I search the help section. There is a better way. Employ sufficient staff so that all customers who need to contact their bank can do so easily. Not for a bank. We used to get a lot of queries that could be easily, and more quickly! Equally, if the chat link is everywhere than the majority of chats would either a go to the wrong place and have to be sent back to frontline for triage before escalating to the right team or b they have to be triaged and escalated to the right team. So there is definitely value in pushing people through to the right help articles.

Reck 21 January 1. If you call them, they basically state that calls are only for people in dire need of help! No, not entirely.

That is quite a bad design as we generally have better answers than by email. What issue are you having that you need help with? Perhaps we can help on here. There are links dotted about. Yep, this was the only way I got in. Yes, and considering this is the ONLY way to get in touch with someone from customer service, it needs to be better located. If you call them, they basically state that calls are only for people in dire need of help!

Our award-winning team is here to help whenever you need. We know that your work doesn't always end at 5pm, so we don't either. Our team of specialists are here to help you get back to business. Chat to us in-app any time, or call or email us help monzo. No need to make an appointment or wonder when you'll hear back. We'll answer your questions and help solve any problems you have.

Monzo live chat

Urgent: 24 hours a day — 7 days a week General queries: am — pm — 7 days a week. The Live chat service has an award-winning team of friendly and experienced advisors. The team helps the customers with their inquiries and also provides them with the required information they need. The Live Chat option is available on the mobile Application. Once you are logged in to your account on the app, you can find the option of Monzo Chat, where you can communicate with an advisor of the support team. Monzo Live chat option is now available in the mobile application to provide the best and instant customer support. The chat app is an advanced way to communicate with the bank directly without any waiting. Monzo is one of the few online banks that work in the United Kingdom.

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We'll answer your questions and help solve any problems you have. Solve problems on the go, right from her phone. Revels 22 January Thank you. That is quite a bad design as we generally have better answers than by email. Topden 17 July Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom. This is simply about customers knowing how to contact the bank when they need to discuss something. You can do all the same fundamental things you could before, like have text chats, upload files and tag your messages as urgent. No, not entirely. Chat to us in-app any time, or call or email us help monzo.

Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom. Monzo Chat fits what we and customers need better than anything off-the-shelf could for a few reasons.

In-app chat, where is it? That is quite a bad design as we generally have better answers than by email. Our team of specialists are here to help you get back to business. Thanks for that link to vote to make chat easier to find. What's new? Monzo Chat Monzo Chat fits what we and customers need better than anything off-the-shelf could for a few reasons. Monzo bank Menu. Equally, if the chat link is everywhere than the majority of chats would either a go to the wrong place and have to be sent back to frontline for triage before escalating to the right team or b they have to be triaged and escalated to the right team. Used to be at the bottom of my screen too and I was just a bog standard user too. Have they just clocked that I was vocal about the removal of the option? Apply for a Monzo account. Monzo Chat left in-app chat powered by Intercom right Previously, you could have several conversations with us at the same time, and they would be in different chat windows.