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Home Home. Most popular, msbill. Xbox subscription cancellations and refunds. Request a refund for digital games.

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. Use our troubleshooter to help you understand why you have been charged.

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Select the correct link for help with canceling a Microsoft , Microsoft Copilot Pro or an Xbox subscription. For all other subscriptions, follow the steps in the Cancel other Microsoft subscriptions section below. Cancel Microsoft Cancel Microsoft Copilot Pro. Cancel Xbox.

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Turn on recurring billing. Cancel a subscription. Change payment method. Pay a past-due subscription. Third-party subscriptions. Tip: If you're looking for info about managing Microsoft business subscriptions, see Business subscriptions and billing documentation. If you still need help, select Contact Support to be routed to the best support option.

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Send feedback to Microsoft so we can help. Ask the Microsoft Community. Privacy Statement. Making sure your Xbox digital subscription is valid for your country or region. Pictures helped. Home Home. Sharing your Xbox Game Pass subscription. Refunds and exchanges. Not enough information. Microsoft subscription benefits.

In the Microsoft admin center, you can manage the payment information and billing for your Microsoft subscription. From here you can review your invoices, add a new payment method, or check your other Microsoft billing information.

No jargon. Submit feedback. Update an Xbox subscription for you or your child. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Request a refund for digital games. Gift cards and Microsoft account balances. Explore subscription benefits, browse training courses, learn how to secure your device, and more. All about Xbox Game Pass Core. Xbox games leaving Games with Gold. Sign in with Microsoft. Pictures helped. Sign In. A billing address error occurs when making a purchase on your Xbox console. Home Home.