My eufy camera is offline

Refresh the camera status.

SoloCam has a weak WiFi signal. The router is disconnected from the Internet. If your SoloCam goes offline, please check the following details:. Move the camera closer to the router to strengthen its WiFi signal. Check if the camera has run out of battery. If yes, please charge the camera.

My eufy camera is offline

Camera has been manually turned off. I have similar problem now. I have to remove the camera plug it in and then it turned on… And only then connected to the app. It now happened 3rd time. The camera is now off and iam expecting I have to use the permanent electrical solution. No panic. In my case with a dozen cams this appears like every month once or twice. If a camera goes offline without any reason and without you turning it off before, just wait till its back online sometime later if you got time. Thats it. After the homebase restarted all cams are available and online again! Eufy camera is offline: how do I turn it back on again? Haloweenhamster December 20, , am 2. AnkerSupport December 20, , pm 4. AnkerSupport December 21, , am 6.

Live chat: Live Chat. If the LED does not light up, try to set the camera to ON in the camera settings or Press and hold the camera for 2 seconds to boot up. Interference from Other Household Devices.

Indoor Cam is not powered by its original adapter and cable. Indoor Cam has a weak WiFi signal. The router is disconnected from the Internet. If your Indoor Cam goes offline, please check the following details:. Please confirm whether the camera's LED indicator light is showing a solid blue light. If not:. Please try the following troubleshooting steps:.

There are many reasons why a eufy Security camera may go offline, and it may be related to the network or hardware. If your eufy Security camera is experiencing an offline issue, you can try the following steps to fix the problem. Offline means that the camera is currently unable to connect to the internet, and the eufy Security camera needs to be connected to the internet to work properly. Sometimes the camera will be offline due to certain reasons. Here are five common reasons for a camera offline:. We have prepared a guide for you to check and try to fix the offline issue.

My eufy camera is offline

When your eufyCams is offline, the live view page will display a warning sign showing camera status is currently offline. If the camera goes offline, check the following:. We're happy to assist you whenever you need us. Click the chat button in the bottom right corner of the page. Introducing the eufy Clean App. Applicable for those products. View More

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So, while you can still monitor your premises with limited offline capabilities, the camera's full functionality and convenience are optimized when connected to the Internet. If you have questions on anything tech-related, feel free to contact me. If restarting the camera doesn't help out, you may consider resetting it to the factory settings. Why does my security camera keep going offline? AnkerSupport December 20, , pm 4. Creating a network diagram can be helpful for planning your network layout and optimizing device placement to avoid interference between household devices, but it may not directly address the immediate camera offline problem. Doug Stevenson. Press and release the SYNC button on the camera to check if the camera has been switched off. In my case with a dozen cams this appears like every month once or twice. Consider upgrading to newer, more capable network equipment to ensure a stable and reliable connection for your camera. If the issue still persists: 1. Indoor Cam has a weak WiFi signal. Power or Battery Connection.

Outdoor Cam is not powered by its original adapter and cable.

Power or Battery Connection. But in the case of a security camera control hub such as the Eufy Security app, it is necessary to always stay on the latest available firmware. Doug Stevenson. If restarting the camera doesn't help out, you may consider resetting it to the factory settings. Please check if you have recently changed a new router or updated the WiFi network name or password. You can simply unplug the security camera and reconnect it to the power source. Long press the reset or sync button on the Eufy camera for about 10 seconds, till two beeps are audible. Fix Temperature Issue. Also, if the Eufy HomeBase has lost the connection with the WiFi network, your camera will go offline. We appreciate your feedback of this site. Number of Views 4. If the issue still persists:.