Openreach los red

I was wondering whether anybody here has experienced the same thing around getting their fibre activated.

Check all cables are firmly plugged in. Make sure the power cable is connected to your hub and the power socket. If the PORT light on your Openreach modem is off or flashing and you're still having issues with your broadband service, please contact us. Check your Full Fibre wiring and set-up. Check your Smart Hub your router Check all cables are firmly plugged in.

Openreach los red

Sign in to get your answer quicker. When I returned home from my vacation I discovered that my Internet WiFi and phone land line are not working. The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. I tried to fix the problem but rebooting the devices, but wasn't fixed. What should I do? This is typically an external fault, and so needs logging with Sky for investigation by Openreach. I have exactly this same problem. Is there a best phone number to report this to Sky. Many thanks. About Sky Community Offers. Sign In. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.

Fibre optic link is not connected or there's a problem between your property and the BT exchange.

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor. Make sure to check that all the cables connecting your ONT to your router are secure and in place. Test an alternative Ethernet cable between your ONT and router if the " Port " light is unlit, but all other lights look to be okay. You can find the steps to setup your router into your ONT here. If you've tried all of the above and still experience a problem, it could be that your router needs some changes to its settings. You can find the steps to setup your router here.

One aspect of the installation is a wall mounted modem known as an ONT — Optical Network Terminal , which goes between the fibre connection outside and your router. This is what it should look like…. Underneath the box, from left to right, are 3 connectors — power, LAN out, optical fibre in, That middle one is the one that goes to your router. Think of LOS as showing a cut in the fibre connection, whereas PON is indicating your connection at the other end of the network. Works for Automattic Inc. Tech geek, international speaker and occasional PC Pro podcaster. Lover of Lego and video games. This site uses Akismet to reduce spam. Learn how your comment data is processed.

Openreach los red

If you are fibre customer you might have an Openreach modem or ONT installed. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. There are several lights on the ONT, when these lights change colour or flash, it means something is happening. Customers will have one of five different types of Openreach modem, they all work in the same way, but the type and number of lights may vary between devices. Learn about what the lights on the Openreach fibre modem mean and what to do if they show that there's a problem. Fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. Try new cable if needed.

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Other broadband queries. Mobile Broadband. I wanted to see more visual help. Fail Reason2: Install Complete. TEL On any The fibre home phone line is live on your modem. A skilled n engineer is required to resolve this issue. An N11 engineer came out to the cbt today, and couldn't get it fixed. This is typically an external fault, and so needs logging with Sky for investigation by Openreach. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. There may be a connection problem - check your Hub. Blinking any Fibre home phone line is not activated. Ethernet connection is normal between Openreach fibre modem and Hub Port 1 is where engineer will install. Fix EE broadband connection problems.

If you're having trouble with your broadband connection there are a few simple checks that could fix the problem straight away, saving you from having to call us.

I'm in Glasgow. Ripshod Advanced member. You can find the steps to setup your router into your ONT here. Their opening hours can be found here. Check your Smart Hub your router Check all cables are firmly plugged in. Blinking any Fibre home phone line is not activated. All forum topics Previous Topic Next Topic. Fibre optic link is not connected or there's a problem between your property and the BT exchange. Phoned vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route". If you are fibre customer you might have an Openreach modem or ONT installed. Mobile Broadband. What do they mean by 'understand next steps'? The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. I need to get back online asap. Many thanks.