Philips sonicare toothbrush not working

We accept the following payment methods:. Philips Support. My Sonicare toothbrush is not vibrating. Published on 28 February

We are often contacted by customers whose Electric Toothbrush has stopped charging. This can lead to frustration and people buying a whole new toothbrush when replacing a part is a cheaper alternative. Below we run through how to tell if you have a faulty battery, a faulty charger or other problem with your electric toothbrush. Firstly, is the charging light on your toothbrush lighting up or blinking as usual? If there is light activity when placing the brush on the charger then you can assume the charger is working and that the fault lies with the toothbrush itself — either with its internal circuitry or its battery. You can skip to the next section heading if the charging light is working normally. In normal use the charger or toothbrush will be slightly warm to the touch after charging for a few hours.

Philips sonicare toothbrush not working

The top button is the power button and the bottom one changes the mode. The mode button will not turn the toothbrush on so be sure that you are pressing the correct button. You may just have a drained battery. Put your toothbrush on the charger and ideally the LED lights will turn on, showing that it is charging. If it will no longer charge, the battery must be replaced with a new one. Use this Battery Replacement guide. The shaft that connects to the toothbrush head may be broken. It will need to be replaced. Use this Shaft Replacement guide. Check to see if the charger is properly plugged into an outlet, and check to see if the outlet gives any charge. If the charger cannot charge any toothbrush, then the charger itself may be faulty.

What was the Type number or model name of the new toothbrush that you returned? If you have dropped your electric toothbrush or knocked it onto the floor then an internal solder connection might have cracked causing a bad connection.

The toothbrush does not vibrate when the buttons are pressed. The lights may not turn on, or the device may be working well without vibration. Ensure the power adapter is plugged firmly into the wall and the glass wireless charging cup. Place the bottom of the toothbrush into the glass and a green light should appear in the battery icon in the bottom of the handle. If the battery light is not on after using the charging cup, locate your wireless charging travel case.

Is your Philips Sonicare electric toothbrush not functioning anymore? Is it acting unexpectedly? This page addresses the most often encountered problems with Sonicare electric toothbrushes. If everything goes well, you will discover the solution to your problem. If you read this article or the user manual for your device does not fix the problem or find that the brush needs to be repaired or replaced, call Philips Sonicare at Sonicare offers a two-year warranty on the majority of its products. If the warranty covers the defect, this should be repaired for you. Most of the time, this will be a cost-free fix or exchange. Sonicare will not repair or replace products that are out of warranty. However, their customer support service may still be able to give some help depending on the defect.

Philips sonicare toothbrush not working

We accept the following payment methods:. Philips Support. My Sonicare toothbrush is not vibrating. Published on 28 February If your toothbrush is not vibrating or not turning on, the troubleshooting tips below may help you find a solution.

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Julie thompson. My hx had a failed gasket where the brush head connects, and water was allowed into the main chamber. I am on charger and brush 2. See our Triumph v1 toothbrush repair guide here for details on how to open your type and measure the original battery. Do I have to replace the charger or can it be repaired,or can it damage the toothbrush itself which is still working. Philips Sonicare brushes in particular have very fine tracks on the PCB which are easily damaged by corrosion. Check the internals for signs of moisture or corrosion to the PCB and let it dry out for 24 hours. Assuming that the wall socket is live, if you have access to a spare charger via a friend, relative, colleague or neighbour then try putting your toothbrush on their charger. Soon to replace another battery with one recently purchased from you. A big thanks for your wonderful website, also for the tips from other beneficiaries. No surprise my Oral B has stopped working after less than a month.

First, make sure that the charging base is plugged into an outlet and that the cord is securely attached to both the base and the brush. If everything appears to be plugged in correctly, then try cleaning the charging contacts on both the brush and base with a dry cloth. First, make sure that the charging base is plugged in properly.

Do I need a new battery, a new toothbrush or a new charger? Hello Kelsey, if your brush has failed within the first year you can return it to the shop you bought it from under the guarantee. If the battery light is not on after using the charging cup, locate your wireless charging travel case. I charged it once and the second charge was a fail. I last used the brush last night around pm. The device is charging properly, but the button press does not register or registers sometimes. Well said. But a component has obviously failed in the charging control circuitry inside the toothbrush. This does not change the price you pay. The proximity thing could be a red herring. It has the sterilized place and charger all together. Tried a second charger, no diff. Make sure that your outlet has power before charging your toothbrush. Any ideas?