Roger outages

CBC News has learned Canada's telecommunications regulator has hired a private consulting firm to investigate the massive Rogers outage last summer that left more than 10 million customers without cellphone and internet access. The Canadian Radio-television and Telecommunications Commission CRTC confirmed in an email it hired engineering consultant Xona Roger outages in May to provide a report on the Rogers network and "help inform what further regulatory action is needed, roger outages.

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Share them here. Useful comments include a description of the problem, city and postal code.

Roger outages

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section! The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services. It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.

What isn't working?

On July 8, , Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks , [3] including those of subsidiary brands Rogers Wireless , Fido , Cityfone , and Chatr. This followed another major national outage a year prior in April The outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy , [5] as well as various other information systems nationwide that relied on the Rogers network, including Interac , OLG , [6] and some federal government services. Multiple international web monitoring organizations observed the outage. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about outages. The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure:. Rogers had begun to slowly restore service that evening, but CEO Tony Staffieri stated there was no estimated time for when services would become fully operational again.

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Share them here. Useful comments include a description of the problem, city and postal code. Beware of "support numbers" or "recovery" accounts that might be posted below.

Roger outages

Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems. Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC's IT department said the problem in Rogers's "core network … looks to have recovered. In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the "vast majority of our customers" and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. The Toronto-based company has offered no timeline for when service may be restored to all customers. Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption. He gave no explanation for the outage or how many customers were affected. The outage began some time early Friday morning; throughout the day the company said little about its cause or when it might end. The company has approximately nine million wireless customers and just shy of three million on the cable and internet side of the business. Responding to questions about compensation, Rogers said earlier that it would be "proactively crediting all customers" — but did not provide further details. There is "no indication" the outage is due to a cyberattack, according to a statement from Canada's electronic spy agency, the Communications Security Establishment.

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What gives? Rogers has said it can't provide that data because it could put the network at risk by bad actors. Finally got transferred to a French line who hung up on us. Rogers Worst customer service from Rogers. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment. I once called the CEO and ripped him a new one. Beware of "support numbers" or "recovery" accounts that might be posted below. Retrieved November 3, Champagne said that the companies would have 60 days to reach agreements with each other to that effect. Rogers I have been trying to suspend my accounts for a week now, but there is never any wait time shorter than 3 hours!

Rogers said wireless voice and data services have started returning to its customers Monday evening after a lengthy outage the company's chief technological officer said was caused by a software issue.

On July 8, , Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks , [3] including those of subsidiary brands Rogers Wireless , Fido , Cityfone , and Chatr. Critics have cited the outage as an example of the impact of Canada's telecom oligopoly , and an argument against Rogers' proposed acquisition of Shaw Communications which would further consolidate the industry. Share them here. She understood that my Mum's passing made me even more upset. Archived from the original on July 8, I can't take a day off work to fix your mistakes. Marina previously worked as a reporter and host in Winnipeg, with earlier stints in Halifax and Sudbury. It's gone beyond ridiculous. August 25, NOT going to bully this old fart. Horrible customer service Fidomobile rogers. Archived from the original on July 12,