Samsung soundbar remote volume not working

All has been fine up to now, along with 2 x wireless speakers that don't appear to give me any issues after the initial teething connection problems. Last night I turned the soundbar on using its own remote control, as opposed to selecting it through the TV, but I couldn't adjust the volume using the TV remote - as I normally would - having to resort to the soundbar remote instead.

I purchased a new soundbar recently and tried to connect the FIRST one through an optical cable to the tv. The soundbar would turn on but would only connect via bluetooth. The remote control did not function but I was able to increase and decrease the volume from the unit buttons on the actual soundbar. The display never came on I was unaware they even had one before I started googling it. Returned to the vendor I purchased it from and they gave me a replacement.

Samsung soundbar remote volume not working

I have an older Sonos Playbar concocted to the TV via optical cable. The audio setting is correct receiver -optical. When I try a control the volume with the Samsung remote, a pop up appears confirming the receiver is set to optical, but volume control does not work. Unfortunately, when I called Samsung tech support, it took more than 90 minutes for them to tell me that the remote will not control optical sound. I tried a bit of logic: Why would Samsung produce a version tv and not have its universal remote control optical audio devices? Why do 2 older Samsung tv using optical audio devices work with their Samsung remotes? I hope someone can explain. Thank you. Go to Solution. Thank you for reaching out! I see how this can be frustrating with not being able to use your Samsung remote for the Sonos soundbar. I would recommend trying the link below. Also, would like to inform you that yes this is a newer TV but as this is an older soundbar and not a Samsung soundbar results may vary as compatibility issues can occur. If you are still having issues I would recommend call in directly at 1 and asking for our remote management team.

Internally though, pin 13 is common across all HDMI ports.

Go to Solution. The problem has been solved on my setup so hopefully this will work for you. Wasn't an issue with my previous M soundbar, just with the new Q60T one. First thing to try is to use the "Universal Remote" option on the tv to setup the tv remote to control the soundbar. It doesn't seem like this should be necessary as all of the devices are Samsung but it did make the difference and the tv remote always works for the volume now.

There are a number of things that could cause your remote to stop working. Here are some common causes:. One of the most common reasons for a remote not working is dead or weak batteries. Over time, batteries lose their charge and need to be replaced. The remote communicates with the soundbar using an infrared IR signal.

Samsung soundbar remote volume not working

Go to Solution. The problem has been solved on my setup so hopefully this will work for you. Wasn't an issue with my previous M soundbar, just with the new Q60T one. First thing to try is to use the "Universal Remote" option on the tv to setup the tv remote to control the soundbar. It doesn't seem like this should be necessary as all of the devices are Samsung but it did make the difference and the tv remote always works for the volume now.

Ups horus

I initially followed JBL instructions to program the sound bar to respond to the TV remote's IR signal, which worked for a while and then same issue- volume stopped responding. We watched the first the 5 minutes of Avatar 2 in surround mode and it did have some decent being in a movie theater vibes. From there, you can click on the Input Select option and see if your device is listed on the available connections. Log in. Anyway, this soundbar is super old and doesn't have ARC available. Next, plug the switch back into the power source. Click "Samsung" and choose "erase". Hello i have a new Samsung q60c tv. Thanks for calling out the shortcoming in this solution. I really don't want to buy a new soundbar if I can help it. Internally though, pin 13 is common across all HDMI ports. Post Reply. Post Reply. Prev Previous Post. Topics: Control optical audio via Samsung remote optical.

Samsung is well known as a leader in the production of high-quality audio equipment. A Samsung soundbar is a larger-sized variation of a surround sound system that has multiple speakers. Soundbars can be mounted either above or below a display device such as a computer screen or a TV screen for watching TV or for gaming.

Side note: if you have a Samsung washer and dryer compatible with SmartThings and a newish Samsung TV it will show a message on your TV when you wash or dryer load is done. Prev Previous Post. Did you your battery in the remote control? The source should also be the Samsung remote, and the soundbar should be in TV mode. And we can be down to just using the soundbar remote for everything which will be solid WAF. All forum topics Previous Topic Next Topic. Checking if the Soundbar is Bluetooth-Enabled. To power cycle your remote, you must remove its batteries and press any buttons for at least five minutes. Topics: Soundbar. Accepted Solutions. When I try a control the volume with the Samsung remote, a pop up appears confirming the receiver is set to optical, but volume control does not work.