Sky q viewing card problems

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control. If so, reinsert the Sky viewing card back into the correct slot, ensuring the Sky logo is facing upwards and the card chip is facing downwards.

Sky q viewing card problems

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help. If you are, you'll need to activate your viewing card and pair it to your Sky box. If you've recently inserted a new viewing card, you'll see this message. It should clear within a few minutes. If the message is stuck on screen, reset your viewing card and complete a software update. Are you seeing a different error message?

It will flush the entire profile of the card that has been created in the system and reload all of the data. But, don't worry, this time it would go the card sitting in my machine as the advisor typed it in as I read out the card number from the card itself.

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it. Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.

Sign in to get your answer quicker. Hi I'm a Sky account holder for over 21 years but coming to the end of my patience with my current problem. We had issues with our viewing card not being recognised a few months ago and was issued with a new card. Then we started having similar issues with the card to the point this week we were sent a new Q box. This arrived a few hours ago, I've followed all the set up procedures including the software updates. Then I got to the pairing of the viewing card, and guess what the new box doesn't recognise the view card as being in the slot. I've cleaned it and replaced it dozens of times and still no joy. So I've a new box and a few months old replacement card and still the problem hasn't been resolved.

Sky q viewing card problems

From time to time, you may experience on-screen error messages displaying due to an issue with your Sky Q viewing card. Wait a few moments whilst the viewing card pairs with your Sky Q box. Please be patient however as it can take anywhere from a few minutes up to four hours to fully pair your Sky Q viewing card and activate your channels. Once the pairing process has finished, try watching a channel that is part of your subscription package. If the selected channel displays the content correctly, then you have successfully paired your viewing card to your Sky Q box. If you are still struggling to pair your viewing card to your Sky Q box, trying viewing the instructional video below for a step-by-step guide on how to fix the problem. Happy viewing!

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But, don't worry, this time it would go the card sitting in my machine as the advisor typed it in as I read out the card number from the card itself. Are we still believing in better? I have had a complete nightmare with Sky after moving home. The trauma runs deep. If you've recently inserted a new viewing card, you'll see this message. Start a new discussion On average, new discussions are replied to by our users within 90 minutes New Discussion. Still hadn't received a new card and still had the annoying blue banner "Please insert your new Sky viewing card", obviously the signal hadn't worked. Grab a hold of the cable and connect it back to your box. If you "believe in better" then quit SKY and find "better". Sky Cards Get all the inside knowledge and news on watching UK terrestrial and satellite television abroad.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip.

Press the HOME button. If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. Answers on a postcard and send it to Sky please. Although software versions are periodically uploaded to your Sky Box, without needing you to do anything, you could update the device manually. Wait for the box to completely power down. Do not interact, shut down or reboot your box for the time being. If you are, you'll need to activate your viewing card and pair it to your Sky box. Select Software Download. Chances are that your Viewing Card is Seated Incorrectly within the card reader! Sky admits that the activation could take up to 4 Hours from the moment you submit the required data.