Soundtouch wifi problems

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I have a Wave Soundtouch IV that is about 1 year old. I am not able to setup bluetooth or wifi connectivity. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. I have tried multiple devices and computers to try and connect with no luck. I do get a solid amber light on the base but i don't get the message on the screen. Can someone please help?

Soundtouch wifi problems

If your product is unable to connect to your wireless router for Internet access:. If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:. If the app cannot find a speaker you have already added to your Bose account, it might show "searching" or "not available" when trying to select that product. To resolve this, try the following:. Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:. If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:. If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:. This message appears if there is an issue during the software update process. If you do not know or have forgotten the security key to connect to your wireless router, try the following:.

Music playback isn't gapless.

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If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:. If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:. This message appears if there is an issue during the software update process. To resolve this, try the following:. If your product is unable to connect to your wireless router for Internet access:. If you are unable to add your accessory wireless rear speakers to your soundbar using the Bose app—or if the Connectivity light on your soundbar is flashing amber—try the following:.

Soundtouch wifi problems

So you have been using your Bose SoundTouch for a long time. But one day you find your speaker is not connecting to Wi-Fi? The most common reason is your Wi-Fi signal being weak and not reaching the speakers. Another issue is outdated speakers. Sometimes your router might be outdated as well. You connection to the wifi can be limited for any certain issues. Not updating your router and speakers can be the general cause. You may also like: How to connect vizio soundbar to tv without remote.

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If it does improve, try reconnecting the extender. If you are unable to play or find a Spotify podcast when searching or browsing in the Bose app, note the following:. Inserted drive into Setup B 3. This error message can appear for various reasons. If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:. If the issue is resolved by using only the 2. Comments optional. Then, tap the Bose network name to connect to it. Electronics — like smartphones, tablets or computers — may need to be rebooted from time to time to correct minor processing errors. SoundTouch 10 wireless speaker. When a device is active on your network, they use some of the available bandwidth of your router.

It works with your house Wi-Fi or Bluetooth gadgets to stream tens of millions of songs from music companies, Internet radio stations, and your saved music library. What if you want to play a podcast in a single room and stream music in one other room? Or two?

Reboot the device running the Bose app. Here are some suggestions:. If it does improve but returns after reconnecting the extender, the issue could be related to the extender, its settings or placement. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. To resolve this, try the following:. Grouped AirPlay speakers play out of sync. If possible, use an Ethernet cable instead of Wi-Fi to connect high-bandwidth devices to your network. If you open the Bose application but are unable to use it or it closes unexpectedly, try the following:. No album art shown in SoundTouch app for music library track. Sometimes it can help to connect extenders after connecting to the main network. App is blank, unresponsive, won't open or crashes. I am not able to setup bluetooth or wifi connectivity. Plugged unit back in while holding control button for 3 sec. If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. For more information, see Setting up your product.