Switch from shaw mobile to rogers

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So far the transfer from Shaw Mobile to Rogers has gone reasonably well. My family has two phones, and we did them both within 15 minutes of each other. One phone iPhone 5s went very well. Was immediately on Rogers, and the phone number transferred within 15 minutes. The second phone iPhons 6s we immediately on Rogers and working on the temporary number, but it has been almost 24 hours and the number still hasn't transferred. I see it in my account as "ongoing transfer request", but I don't understand why the transfer would be almost instant for one phone but the other takes most than a day.

Switch from shaw mobile to rogers

I had a very frustrating experience with Rogers today lasting more than an hour. They called me to migrate from Shaw Mobile to their service, but they did not give me any written confirmation of the offer. They claimed that I would get 6GB of data for my 2 or 3G plan, free roaming in the US, and a fixed price for five years. However, they also required a credit check, which they failed to complete. They tried three different credit cards and my driver's license, but they could not verify my identity. They did not provide any clear information about that. I have a spotless credit score and record and this shouldn't be happening. Many years ago after I left Rogers they still appeared on my Transunion and Equifax reports as having an active account with them. It took many years and a lot of back and forth before Rogers resolved the issue and sent the correct data feed to the Equifax or Transunion. I wouldn't be surprised if this is the root of the issue I'm having with Rogers. In any event, regardless of the "arguments" or reasons, Shaw Mobile customers shouldn't have to have another credit check especially with inflation so high and consumer debt load has never been higher. Good evening Hmm ,. We're trying to make the migration process as painless as possible, however I realize there can be hiccups. Such as the one you've mentioned above.

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I have spent more than 3 hours in total on the phone with Rogers techs to try to move 3 plans from Shaw to Rogers. The people I have spoken to are all lovely, but they are all new which is perhaps why I have had nothing but problems. The first person warned me to take notes while she was giving me new temporary phone numbers. She also spelled my name a couple of different ways and somehow created 2 accounts under my name. Thinking that I could just port my old number over using the online MyRogers site, I started the process which closed my Shaw account.

Most Shaw Mobile customers moved to Rogers to keep an equivalent plan and price. We cancelled the remaining Shaw Mobile lines on December 21, If you wish to reactivate your line, please contact Rogers at by the end of the day on January 3, Learn more. Effective Tuesday, June 6, we began inviting Shaw Mobile customers to transfer their mobile service to Rogers. Customers can migrate their service and keep their same mobile number and pay the same plan price they do today. Starting July 21, we'll begin messaging Shaw Mobile customers who have not yet transferred their mobile service to Rogers.

Switch from shaw mobile to rogers

I keep getting messages I will be cut off and deleted. But their does not work and when I phone there is no answer and on hold wait for an agent for over an hour. I need to wait for the package. But yet there is no package! My phone will be cut off according to the messages soon! Go to Solution. Hoedog -- are you trying to switch your Shaw Mobile account to Rogers, or are you trying to switch your Shaw Home Phone service? I had no problems going into a Rogers store-front, in a local mall, with one Shaw Mobile invoice to show my account number and two pieces of ID one with a picture , to switch my Shaw Mobile phone service to Rogers Mobility.

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I have received a note confirmed by chat that it will take days for the SIM to arrive so no one has done anything to expedite things despite it being a Rogers error that caused this inconvenience. Your discount is also higher to guarantee your net monthly fees stay the same. Shaw Mobile customers that port their current number to a Rogers account will receive an immediate SSF credit. They maxed my free cell phone service at 5 years. Rixter1 I've been here awhile. After being bullied by the manager yesterday we asked her to close the account. I suggest starting to become skeptical of anything you're told in general and use the rule of threes: verify the information from three different sources. Moreover, you're venting to the wrong email address. I need a working phone number!! Feel free to send us a message at CommunityHelps when you can. Anon5eec5 to toner. We appreciate your patience and understanding as we work towards resolving this matter for you.

A series of frequently asked questions FAQ pages 1 , 2 , 3 total published by Shaw run through a ton of questions about what customers need to know following the merger, ranging from what customers need to do to whether equipment or billing practices will change. On the other, it makes for boring news.

If you wait, you can expect similar deals from everyone else - Telus and Bell will offer similar deals, or chances are you can keep going with Videotron just fine. Re: Disastrous Move from Shaw to Rogers. They're really just offering a "special plan for Shaw Mobile customers" hoping to catch you unaware that Shaw Mobile is not part of the deal. And they keep deleting my complaints under the guise of some protocol that no one probably understands or is simply Rogers way of silencing you. Most Active Forum Topics this week Once the voluntary migration window expires, accounts will be migrated automatically with OUT a credit check". I sent my story to media outlets but was ignored. RogersMaude Moderator. If you are a Shaw Mobile customer who has not yet transferred your mobile service to Rogers, you'll be sent an email that includes the details of your Rogers Mobile equivalent plan and pricing, as well as a copy of your Wireless Service Agreement, the Rogers Terms of Service, Acceptable Use Policy and Privacy Policy. A warm welcome to the Community and Congrats on your first post!