Videotron internet customer service

Changes have been made to Voicemail. Learn more.

Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2. If you were not satisfied in step 1, please send an email to our specialized agents by filling the form. If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below. Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request.

Videotron internet customer service

Videotron is committed to your satisfaction by offering you the best possible service. If you wish to file a complaint or report a problem, we invite you to contact us. In order that we may review your file as soon as possible, acquaint yourself with the steps below:. You will then be able to ask questions or report a problem to a Videotron agent. The agent may be in a position to help you find a solution. Most problems are usually solved at this stage. However, should the agents answer or recommendation not meet with your expectations, ask to speak with a supervisor. Using this online form, describe the problem you are experiencing and why the proposed solution does not meet your needs. As soon as possible following receipt of your online form, a specialized agent will call to assist you regarding your request. If you are still not satisfied in spite of step 2, we would recommend you file a complaint by mail at the following address:.

Troubleshooting your TV.

Our goal is to migrate all our services to this user-friendly platform. You may be subscribed to some of these services in addition to Helix services which appear in My Account. Log in to My Account. Log in to the Customer Centre. When you subscribe to Helix services, you are automatically registered to My Account.

Learn how to properly manage and use your Internet service. Learn more about how it works and check out our troubleshooting solutions. Do some of the Internet-related concepts seem complicated to you? Get simple explanations in our Internet lexicon. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content.

Videotron internet customer service

Get instructions on how to cancel a subscription as well as find solutions to meet your changing needs. To cancel a subscription, call Customer Service. Our agents will guide you through the process and tell you how to return your equipment, if necessary. Be sure to check how long the discounts will last, the regular rate after the discounts end, and the terms and conditions of the agreement. Before making your decision, contact one of our representatives to help you review the offer and discuss your options.

Emma watson nude pictures

Viewing your balance. Voicemail service. Ask the Community Ask your questions on our forum and see what solutions other users have found. To view address information, select the location from the drop-down menu at the top left of the account overview page. Make a complaint. Find a store Come see us in one of our stores and enjoy a unique customer experience. In the meantime, you may have to manage some of your services in My Account and others in the Customer Centre. If you prefer filing your complaint by e-mail, send it to the following address: Satisfaction videotron. Our goal is to migrate all our services to this user-friendly platform. Contact us Get fast, real-time service by chat or by phone. Commission for Complaints for Telecom-television Services CCTS CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If your phone is not compatible with the newer VoLTE technology, you may not be able to make or receive calls. To track a shipment of a non-Helix product , enter your Videotron account number without the dashes in the Tracking number box on the Planet Courier website and click on Track.

Thanks to unlimited downloads, included with your Helix Internet plan, and the continuous optimization of your connection, enjoy an ultrafast, high-performance Internet access no matter how many users and devices are connected. With the powerful Helix Fi gateway, take advantage of a connection with unparalleled performance to easily connect all your wireless devices and smart equipment to the network.

Our advisors will offer you a tailor-made service. Note, however, that since each address has a different account number, payments must be made separately. Installing your Videotron router. Report a case of online abuse. Access the Business site. Have more questions? Troubleshooting your remotes. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. All you need to do is create your password: On the My Account login page, enter your email address in the ID field. The chat service is available from Monday to Friday from 7 a. How do I plan my move?