Virgin media report a fault

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below.

Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler! Just sign in online or in the My Virginmedia app. Sign up now. Visit account support to find help and information. Outage Checker. TV is missing channels.

Virgin media report a fault

When I go onto the status page on VM website it says everything is fine and only allows me to book an engineer visit. Given once again all the neighbours have lost connection as well it's obviously not a single router issue but the same issue as every other week. How do I get this repaired? How can I get this logged as VM website doesn't give an option? Check with Area faults on If you have a VM landline this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Thank you for your post. I'm sorry to hear you've been experiencing a few issues with your broadband performance. I've checked from this end and we cannot see any known service outages in your area or any issues with your signal at all. Are you experiencing a singular disconnection every week, or do you go through a period of intermittency every week? Have you noticed if these issues occur at a particular time or form any sort of pattern? We'll do our best to help. Community FAQ Sign in. Community Volt.

Visit account support to find help and information.

Here are some of the most common issues and how to fix them. First, we need your home phone zone — this is based on your area and how you connect your phone. Just dial from your Virgin Phone. And check if your phone has a ringer switch on the side, as this could be switched off. You can do this by calling your Virgin phone number from another mobile phone. It can take up to 24 hours from the date we receive payment, for your services to be restored.

How do you report a problem with the Internet now the phone line is connected to it? Previously you could dial We do have a variety of different platforms to report faults from. We're always more than happy to assist with any technical matters from here. If you are experiencing issues with your broadband at the moment, please tell us more about the issue and we'll be more than happy to help.

Virgin media report a fault

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Stay safe online. Talk to the below teams if you're a Public Sector business with a connectivity solution. TV on the go. Mon to Fri, 8am to 6pm. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. No pushy sales stuff, honest. Or find help and support by product:. Customer Care. Online help and support. Search instead for. I need help with:. Find and fix problems with your TV service or hardware.

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services.

Engage Support. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. I need help with:. To fix it, have a read of your Phone User Guide. If you can't dial out at the test socket, then the line is likely to be at fault. Check the condition of your phones. Using your My Virgin Media account. Green There are no Virgin Media network issues affecting services in your area. Set up new equipment, track orders, and activate your My Virgin Media account. You can do this by calling your Virgin phone number from another mobile phone. Talk to the below teams if you're a Wholesale business with a connectivity solution. Home Phone. Speak to our sales team to find out the latest deals on our lightning-fast business broadband. Visit our business broadband deals page to find out about our products and services.