Walmart customer service job duties

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

They are responsible for answering the phone and processing returns and exchanges, and they may occasionally have to ring up purchases. Customer service associates must interact with customers in a pleasant, professional manner. The first thing you will need as a Walmart customer service associate is people skills. You will work with the public on a daily basis, and the very nature of the job puts you in contact with customers who may be disgruntled or angry. Many customers come to customer service in need of a return or exchange, and they may be upset that their purchase did not turn out as expected. You must remain calm when dealing with angry customers while processing the return or exchange. You must be attentive and alert to prevent falling for scams that involve returning merchandise.

Walmart customer service job duties

Everything we do at Walmart helps million weekly shoppers save money so they can live better. We need friendly, helpful associates in our Customer Service and Call Centers. You can navigate a tough situation with a calm, level head. You know just what to do in the heat of the moment. You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go. Keep calm You can navigate a tough situation with a calm, level head. Handle pressure You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go. Featured roles Service Desk Associate Resolve customer issues and concerns. See All Openings. Store Customer Service Manager Supervise customer service associates. Customer Care Center Agent Deescalate and resolve customer issues. Customer Care Center Coordinator Generate forecasts to fulfill staffing needs.

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system ATS.

Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

They are responsible for answering the phone and processing returns and exchanges, and they may occasionally have to ring up purchases. Customer service associates must interact with customers in a pleasant, professional manner. The first thing you will need as a Walmart customer service associate is people skills. You will work with the public on a daily basis, and the very nature of the job puts you in contact with customers who may be disgruntled or angry. Many customers come to customer service in need of a return or exchange, and they may be upset that their purchase did not turn out as expected. You must remain calm when dealing with angry customers while processing the return or exchange.

Walmart customer service job duties

Everything we do at Walmart helps million weekly shoppers save money so they can live better. We need friendly, helpful associates in our Customer Service and Call Centers. You can navigate a tough situation with a calm, level head. You know just what to do in the heat of the moment. You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go. Keep calm You can navigate a tough situation with a calm, level head. Handle pressure You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go.

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That's why it's so important to smile, greet, and thank every customer. Must have high speed internet connection 20 download and 10 upload at a minimum a speedtest will be requested SCHEDULE: pmam with a 1-hour lunch Must be able to work a weekend day. Education: typical education requirements include High school diploma or equivalent. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Store Customer Service Manager Supervise customer service associates. Apply now! Recently viewed jobs. For information about benefits and eligibility, see One. Customer service associates working at Walmart are usually required to possess the following skills and other attribute to be effective on their assignments:. Health benefits include medical, vision and dental coverage.

This post provides complete information on the job description of a Walmart customer service associate, including the key duties, tasks, and responsibilities they typically perform. A customer service associate at Walmart is responsible for dealing with complaints and compliments from customers. The job description of the customer service associate at Walmart entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.

You may also be responsible for stocking, running registers during cashier breaks and changing displays. This category only includes cookies that ensures basic functionalities and security features of the website. Education: typical education requirements include High school diploma or equivalent. Necessary Necessary. Learn More. Keep calm You can navigate a tough situation with a calm, level head. See All FAQs. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. The job description of the customer service associate at Walmart entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained. On average, it takes minutes to complete your application for the first time. See All FAQs.