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Discover what our all-in-one IT solution can do for your business. Try free. Learn how to download and install the GoToAssist Expert desktop app from various browsers. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.

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Administrators can deploy within restricted environments - Administrators who support end-users in a restricted environment e. View Service Status.

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Discover what our all-in-one IT solution can do for your business. Try free. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Computers that have unattended access set up are known as unattended support computers. By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. With security in mind, unattended access cannot be set up without permission from your customer. See Start unattended support sessions for more information about connecting to unattended devices. Access to the Unattended Support feature including those described here is dependent upon your user group settings or your individual user settings , which are set by your administrator. Does your version look different? This method requires the customer to be physically present at the computer during the setup process.

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Discover what our all-in-one IT solution can do for your business. Try free. The GoToAssist Customer desktop application can be downloaded onto a customer's computer to enable agents to connect to them via attended or unattended support sessions, which includes the following:. Additionally, customers have the option to download the GoToAssist Customer Attended Standalone application to join support sessions, and the same GoToAssist Customer toolbar will appear. Learn more. Access to the Unattended Support feature is dependent upon your user group settings or individual user settings , which are configured by your administrator. Does your version look different? When customers first join a support session, the agent s will immediately be able to see their screen. They can stop and restart viewing the customers screen themselves at any time during the session, but if the customer stop sharing their own screen the agent will have to request permission to see it again. The agent s can also choose to share their screen with the customer.

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It can be launched only from the location where it has been saved. Discover what our all-in-one IT solution can do for your business. We are currently experiencing an unplanned outage for this product. This application is a download only i. Note: You can save it to your desktop for easy access, or a shared location on your network drive to allow multiple users to access it. On your Dashboard , click Start session. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app. This "helper" application downloads as the GoToAssist Opener. Faster time to session - Agents and customers experience a significant improvement to the speed at which it takes to connect to a support session, increasing overall productivity. Administrators, agents, and customers alike can benefit in the following ways:. GoToAssist Customer Desktop app - This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer. Try free. Download and run the app You can download the GoToAssist Customer Attended application as follows: Note: This application does not require administrative rights to use.

Discover what our all-in-one IT solution can do for your business. Try free.

On your Dashboard , click Start session. If needed, click Start Session in the browser window to restart the download. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed. For more information, please see the System requirements for customers. Once you have downloaded the GoToAssist Opener. Does your version look different? This is the main software that you use to host support sessions and connect to your devices i. We don"t recommend that you do this if you frequently start sessions from the web. Fill in the Name and Support Key fields to join a support session. Benefits of using the app Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before. This application is a download only i. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network.