Xbox refunding

Home Knowledge Base Xbox. The Xbox refund policy is quite straightforward.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges.

Xbox refunding

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts. Pre-order Xbox digital games in the Microsoft Store. Microsoft Store Terms of Sale. Statement of Values. We commit to clearly communicating our policies and making our processes simple and easy to understand. Your feedback helps us continually improve your gaming experience. Let us know the reason for the refund request so we can best improve. Refund Eligibility. We provide Digital Game Product refunds as part of a consistent and reliable buying experience. Most people pursuing a refund just want to solve a problem, but sometimes the system is abused.

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When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.

Xbox refunding

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final.

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Xbox subscription cancellations and refunds. Privacy Statement. Related topics. Be sure to review all info regarding your purchase and reach out to the retailer to understand what terms apply to your offer. Any more feedback for Microsoft? Accessibility center. Not all subscriptions are eligible for a refund. Gift cards and Microsoft account balances. It will include the return or refund status. Questions about a refund email? Settings, apps, and games in Microsoft Store. This section guides you through the Xbox refund procedure, including how to submit a refund request, how to track it, and how to cancel orders if needed. Let us know the reason for the refund request so we can best improve. Privacy Statement. Related topics.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions.

Tell us why you're requesting a refund. We use this information to improve our products and processes, and to hopefully minimize the need for future refund requests. To cancel an Xbox subscription like Xbox Live or Game Pass , users need to turn off recurring billing. Refund eligibility. There are rare exceptions, primarily based on legal requirements or specific offerings by Microsoft. This refund right is limited to one time per Microsoft account, per Xbox subscription product. Refunds and exchanges. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. Related topics. Open Order history Find the product. If eligible, customers can usually print a prepaid shipping label for the return. Disability answer desk Accessible help and resources to get your Xbox questions answered. Gift cards and Microsoft account balances.