Xbox store game refund

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, xbox store game refund, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in.

Xbox store game refund

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts. Pre-order Xbox digital games in the Microsoft Store. Microsoft Store Terms of Sale. Statement of Values. We commit to clearly communicating our policies and making our processes simple and easy to understand. Your feedback helps us continually improve your gaming experience.

We provide digital game product refunds as part of a consistent and reliable buying experience. Chat online or request a call if available.

Purchasing games digitally is becoming far more common, as it's very convenient. After all, who can be bothered to go to a store to get a game or order one online and wait for delivery? With digital games, you can make the purchase right from your console. The downside of this is how easy it is to make impulse buys. Thankfully, if you buy an Xbox game digitally and regret it, Microsoft does allow you to ask for a refund.

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final. In rare cases, such as with the bug-ridden launch version of Cyberpunk , Microsoft will relax its rules on refunds.

Xbox store game refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.

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Here are the best titles you can play right now. Hey gamers! Thankfully, you can do this with your digital purchases on the Xbox Series X S as well. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Thank you for your feedback! Are you experiencing a problem with a specific game? In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Refunds and exchanges. To download already purchased apps and games, go to your Order history. Not all refund requests are accommodated since they are investigated case-by-case. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. Was this reply helpful?

Home Home. Request a refund for digital games.

Statement of Values. There are many incredible games on the Xbox Series X S, but for every hit, there are bound to be some misses. Your IT admin will be able to collect this data. Select My Microsoft account , and head down to your Order history. Available for the last subscription charge. Hey gamers! Cancel your Xbox subscription on console. If a third party is billing you for your subscription, contact them for info about cancellations and refunds. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. Xbox subscription cancellations and refunds. You won't be charged after this date. If contact us isn't working the way you expect, try the disability answer desk option on this page. Thank you for your feedback! Any more feedback for Microsoft?