Astound business support

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Astound must have an accurate street address for the location of each landline telephone. If you would like to make an address update request, please complete the Address Update and Verification Form. Astound Business Voice, like all Astound services, also requires that our facilities maintain power. To that end, all of our key facilities have automatic back-up generators, and we have our own back-up power supplies at most other levels throughout our systems, as well as contingency plans in place to minimize the likelihood of an outage. In the unlikely event that the Astound facility that supplies service to your business loses power, then your phone service will not work, even if you have power at your location. If you have an emergency alert system that uses your phone system, such as Life Alert, it will not work if your Business Voice service is not working. We encourage you to have backup power source available to maintain your phone service in the case of a power outage to your location— as well as alternative methods of communication, such as a cellular phone for emergency situations.

Astound business support

Astound Business October 7, Contact Us. Contact us Fill out the form below and one of our representatives will reach out to you. Your company is currently in a contract with another telecom provider. This field is for validation purposes and should be left unchanged. Connect with us. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You may view our privacy policy. Manage consent. Close Privacy Overview This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies.

Well, it's your lucky day. How do I notify Astound if I change the address of my phone equipment - for e notification in case of an emergency?

The first thing you want to check is if your modem is plugged into AC power and the modem lights are all lit up. If you see the lights indicating power, receive, send, and online are all on and solid, that means the modem is online. There should also be 1 blinking activity light that indicates communication to your computer. If this is not the case, unplug the AC power cord from your modem, wait 30 seconds and plug it back in. If you have the same result with the lights after waiting minutes, please call tech support. If the lights come back on, as desired, please re-test your internet connection by going to any website. If you can pull up a website, your service is restored.

Astound Business October 7, Contact Us. Contact us Fill out the form below and one of our representatives will reach out to you. Your company is currently in a contract with another telecom provider. This field is for validation purposes and should be left unchanged.

Astound business support

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Cookie Consent. Necessary Necessary. Necessary cookies are absolutely essential for the website to function properly. Multiple devices divide up bandwidth like a pie, with each device taking the portion it needs at the time of use. Get ready to experience faster, easier, more reliable service than you ever thought possible—please call to get connected. Why would you need a Static IP? To order a back-up battery, please call Astound at It is mandatory to procure user consent prior to running these cookies on your website. Be sure to secure and password protect your Wi-Fi network. Check for service at your address. Astound provides you with one Dynamic IP address with your cable modem service. You may view our privacy policy. Other restrictions may apply.

We are here to help. Here you can find information and user guides, access our Online Account Manager, request a change of service, and if you need additional assistance, you can reach out directly to a member of our team.

If you have your own back-up power supply, such as a generator, then you can use this power source to run your telephony modem during an outage. If this is not the case, unplug the AC power cord from your modem, wait 30 seconds and plug it back in. Call our award-winning customer service representatives at 1. Will my Static IP ever change? The more devices on your business network, like computers, printers and mobile devices, the more your bandwidth will be divided. Each satellite is affected at a different time as the sun moves across the satellite arc. It is mandatory to procure user consent prior to running these cookies on your website. Accept Reject. If you see the lights indicating power, receive, send, and online are all on and solid, that means the modem is online. Astound Hosted Voice Admin Guide.