Fitbit versa stopped working

My left button wouldn't work on my Fitbit Versa 2. I went to settings and hit shutdown to restart it.

It just died after lunch. Tried charging it, removed the app, removed the Fitbit turned Bluetooth on and off, and nothing. Feeling helpless to say the least! Any help would be appreciated it! Hi there, LAAD Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Fitbit versa stopped working

My Versa 2 has completely stopped working. The green light on the back is gone, it will not charge, the screen is completely black, I cannot reset it to factory settings- it is completely unresponsive. I have tried to clean the backing and pins as suggested on feeds, I have attempted to restart to factory settings- no response. Any advise on how to fix this? I reached out to live chat with support- and got down to position 1 on the list- then it sent be back to the beginning application page to set up a chat. Please advise. Go to the Best Answer. Thank you for sharing your experience and troubleshooting. If your Versa 2 display is unresponsive, try restarting it by doing the following:. If the issue persists, please get in touch with our Support team. View best answer in original post. Hi KH. Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, sorry for the issue you experienced with the chat support channel. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device?

Choose the screen option and the setting for brightness will show up.

You are posting in Android App board, which is software app for all devices. But you are talking about firmware update, which is specific to a particular model, but you did not specify which model you have. Hi there, ChrisMoon. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. JohnnyRow Thanks for trying to help!

If your Fitbit Versa watch is stuck on a black screen or not turning on, the first thing that you need to do is to restart it. Many times, this simple fix would turn on the Fitbit watch. Restarting the watch will not delete your data. To restart your Fitbit Versa series watch , press and hold the physical button on the device for seconds until you see the Fitbit logo on the screen. Then release the button. You might see the Alexa popup when you are holding the button. Ignore that and keep holding the button.

Fitbit versa stopped working

Affiliate links on Android Authority may earn us a commission. Learn more. What happens when your fitness tracker stops working? That happens more often than expected, especially considering how often fitness trackers get used daily. Here are some of the most common Fitbit problems and how to fix them. If you're facing a problem with your Fitbit device, the quickest way to resolve it is to restart your tracker. If this doesn't work, consider other solutions, like reinstalling the Fitbit app on your phone or resetting your tracker in more serious circumstances. If you suspect your device has a hardware issue, consider contacting Fitbit.

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Any help is appreciated. Please advice. On Charge 3 and 4 press and hold the button and swipe left, then tap Screen Wake. I am done with Fitbit; Garmin here I come! My screen is black and I have tried multiple chargers. Turn on suggestions. It's been dead for a month! My Versa 2 arbitrarily stopped working this morning. Best Answer. My fitbit versa stopped working all of sudden. In response to Ljlamkay. In this article we list 10 of the most common ones. Call customer support. Start a new one or visit our Help Center.

I purchased a versa in March It worked well until about two months ago.

March 19, Learn more. I've only had it for 6 months and I really want to get it fixed. In response to Darrenllenton. I like it but I loved my Versa. With that being said, please confirm if you've followed the steps below to solve this issue: Unpair your Versa 2 from your phone's Bluetooth. The issue is easily rectified by navigating to the Settings menu on your Fitbit device. If the issue persists, please get in touch with our Support team. Otherwise the Fitbit will not track your swim session. It could be a depleted or bad battery, a faulty charger or charging cable, a software error, etc. Did you mean:. Accepted Solutions. Completely dead front and no lights on back. But at times they can be affected by glitches.